If your Apple iPhone is slowing, freezing, or turning off unexpectedly…

Perform a soft reset.

A soft reset restarts your phone and does not erase any of your content or data.

Press and hold the Power key and Home key for models up to the iPhone 6s and the Power and Down Volume Button for all other models.

    1. From the home screen, press and hold the Power key and the Home Key or Down Volume Button.
    2. Release the Power key and the Home Key or Down Volume Button when the Apple logo appears.
    3. Your Apple iPhone restarts.

Charge your Apple iPhone.

If your iPhone is low on battery, it will attempt to extend the battery life by slowing performance down. If an application or background process requires higher performance, it may make the phone appear freeze or slowdown. Charging your device will provide enough power for the phone to function normally.

Close background applications.

Some apps continue to run in the background after you exit them. We recommend that you close background applications when you’re not using them.

Perform a DFU mode update.

A DFU mode update uses a special phone state that allows your Apple iPhone to communicate with iTunes without your iPhone fully turning on. DFU mode is used to update or restore iOS

Note: While performing an update or reinstalling using DFU mode, iTunes will try to preserve your settings and content. If Restore is selected, all settings and content will be erased.

Connect your iPhone to a computer with iTunes installed.

While your iPhone is connected, press and hold both the Power and Home Buttons or Down Volume Buttons.

When and iTunes logo, arrow, and lightning cable appear on the screen, release both keys.

An iTunes prompt will appear to either Restore or Update. Choose Update.

Note: Restore should be used as a last resort. Choosing Restore will erase all content and settings.

Verify that your Apple iPhone is running the most recent software.

There may be a software update that resolves the issue on your phone.

Check for software updates from your iPhone.

Update software using iTunes.


If you still need assistance please use the Contact section of our website for further assistance.